Delivery

UK DELIVERIES

We offer FREE delivery on all orders placed on our website that are for product purchases over £200 in value. This applies to mainland UK orders only and does NOT apply to some Scottish Highland destinations Northern Ireland, Isle of Man, Shetland Isles, and other such over-water destinations. This offer does not extend to orders that have been discounted in any way.

AVAILABILITY

Where an item is listed as "Item in Stock" the goods will be despatched on the same day (as long as the order is received before 2.00pm) and should be delivered within 2 working days. Items listed as "Delivered within 5 working days" are either low in stock or expected in to us any day and can be delivered within this time-frame. Items listed as "Please allow 10 days for delivery" are not currently in stock and will be ordered to satisfy your particular order.

OUR COURIER

We use DPD couriers to deliver our normal items but occasionally use TNT for larger or multiple consignments. Please ensure you let us have your email address when you place an order so that we can provide you with the tracking details of your delivery. Our couriers DPD can email you with an estimated time of delivery so you don't have to wait in all day to receive the delivery.

ALTERNATE DELIVERY ADDRESS

We are now able to deliver to an address other than the registered card address. However, you MUST use an authenticated credit card or authenticate your card when you place your order. You will be directed to the 3-D secure system when you place your order.

CHRISTMAS DELIVERIES

All items marked "Item in Stock" will be despatched as soon as possible for next day delivery (as long as the order is received before 2.00pm) in the UK (except highlands and islands which can take up to 4 working days). Deliveries will take place up to and including Christmas Eve.

INTERNATIONAL DELIVERIES

Delivery charges for International orders are based upon a single item of 10KG. Charges are dependent on the destination country and will vary for country to country. Some orders may cost more to ship and so we will contact you in this event before shipping your order. Deliveries can arrive anytime between 8.00am and 6.00pm.

RETURNS

If you decide that you do not want the item you have received you can send it back to us, as long as it received by us no later than 7 working days after the day you received the item. You must arrange and pay the delivery cost of returning the item to us or we can collect the item from you. This would normally cost £12.50 but can depend on your location and the size and weight of the items you wish to return. The item MUST be in good re-saleable condition when it arrives back with us.

YOUR COMMENTS

Let us know what you think. If you if you would like to offer any feedback or comments about our delivery service please email us at feedback@millennium-music.co.uk